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Glowpoint Designs Conferencing Diagnostics Tool

Glowpoint recently launched Video Room Sweep an automated diagnostic application for telepresence and videoconferencing environments. VRS performs a comprehensive sweep and emulation of video sessions for all telepresence and videoconferencing components.

Glowpoint recently launched Video Room Sweep (VRS), an automated diagnostic application for telepresence and videoconferencing environments. According to the company, VRS performs a comprehensive sweep and emulation of video sessions for all telepresence and videoconferencing components.

As a component of Glowpoint's cloud-based managed video services, VRS is available exclusively to its Video Network Operations Center (VNOC) clients and partner clients. Version 1.0 of VR supports Polycom and Cisco technologies, and a version set to release in the first quarter of 2010 will support other brands, such as Tandberg and LifeSize.

VRS can be programmed for automatic daily sweeps and be used as an on-demand troubleshooting tool, testing and diagnosing the health of all system components as well as the functionality of the network, says the company. Following a room sweep, automated exception reporting and notifications prompt the VNOC of any service, hardware, connectivity, or compatibility issues, where responsive remediation measures are then implemented, the company adds.

Features include accessibility verification, which verifies the accessibility and status of the network devices in a room; QoS measurement, which measures video and audio packet loss, as well as packet loss percentages, to ensure functionality; "room readiness," which checks the local audio and video hardware, such as speakers and projectors, for full functionality; and version inventory, which analyzes and compares all room components and system/firmware versions for consistency with VNOC's database.

Daily results of the diagnostics will be available to VNOC customers through Glowpoint's web-based user portal. Company officials expect future versions to allow VNOC customers to activate on-demand sweeps independent of the managed service technicians.



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