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ISO Develops Two New Committees

Two new project committees established by the International Organization for Standardization (ISO) will prepare standards on product recall and billing services.

Two new project committees established by the International Organization for Standardization (ISO) will prepare standards on product recall and billing services. The standards they develop will aim to help protect consumers from unsafe products and debt related to billing.

The goal of ISO/PC 240 Product Recall is to develop a market-oriented international standard to help organizations plan and execute timely and cost-effective product recalls, minimizing legal risks, and contributing to customer satisfaction and loyalty. The committee intends to help protect consumers and users from fatalities, injuries, and financial loss due to flawed products, as well as help businesses save time and money. The work of PC 240 will apply to consumer products, including electrical and gas household appliances.

The ISO/PC 239 Network Services Billing Committee plans to develop a standard that will provide a framework for transparent billing information and enquiry redress systems, as well as a customer-oriented approach to billing and the provision of retail network services. The standards will be designed for gas and electricity utilities as well as telecommunications.



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