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Glowpoint Launches Telepresence Exchange Network

Glowpoint announced the launch of the Telepresence Exchange Network, a service designed to solve the challenges of placing telepresence video calls between companies on different networks.

Glowpoint, an IP-based managed video communications service provider, announced the launch of the Telepresence Exchange Network (TEN), a service designed to solve the challenges of placing telepresence video calls between companies on different networks, according to company officials. The TEN service also allows customers to plug into a secure public interconnect service and perform business-to-business and network-to-network video calling.

TEN leverages Glowpoint's global QoS Video-Centric Network with peering points to most of the major carriers around the world, as well as Glowpoint's flexible firewall traversal solutions, Web-based scheduling, and VNOC managed services.

"With more than eight years of experience in developing and supporting a wide range of video communications solutions that are flexible and scalable, we've been able to adapt our solutions to support the demands of telepresence," said Glowpoint CEO and president Michael Brandofino, in a statement. "From the first day we launched Glowpoint, we knew that helping businesses use video to communicate outside of their own private networks or 'islands of video' was a critical requirement. As a result, our service was designed from the start to support business-to-business video calls and our customers have been enjoying this service since 2001."

"While service providers new to video have been announcing plans to develop a way for businesses to perform inter-company telepresence calls, we have had established peering relationships in place for years with other networks around the world," added Joe Laezza, Glowpoint COO. "With our secure firewall reversal solutions, we've been able to deliver solutions that accomplish inter-company video for traditional videoconferencing. Expanding these capabilities to support telepresence was a natural progression."

Glowpoint's managed suite of VNOC services includes 24/7 monitoring of systems and rooms, scheduling and room resource management, on-demand helpdesk support, and full statistical and performance reporting.



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