TOA Issues Speaker Recall
TOA Electronics, which makes commercial audio and security products, recently announced its TOA Product Recall and Exchange Program for all SC Series Paging Horn Loudspeaker models.
TOA SC Series
TOA Electronics, which makes commercial audio and security products, recently announced its TOA Product Recall and Exchange Program for all SC Series Paging Horn Loudspeaker models. According to the company, these models had experienced a known production defect. TOA said, "the metal part of the speaker body may crack at a position where the mounting bracket is attached due to excess zinc content in the metal, resulting in inferior ability to withstand exposure to moist air & salt, especially when located at shore and indoor pool environments. This defect may cause them to fall, possibly causing injury and/or damage to property. It should be noted however, that the attached speaker wire and/or a safety cable attached between the speaker and the mounting surface by the installer may help prevent the speaker from falling in most cases."
The following models have been recalled, according to TOA:
- Model SC-610T with a manufacture date between June 2008 and Nov. 2008 (date codes 08F through 08K)
- Model SC-615 with a manufacture date between Feb. 2008 and Nov. 2008 (date codes 08B through 08K)
- Model SC-630 with a manufacture date between Sept. 2008 and Nov. 2008 (date codes 08I through 08K)
- Model SC-630T with a manufacture date between June 2008 and Nov. 2008 (date codes- 08F through 08K)
Company officials said that installers who have used these models are instructed to contact their customer and forward the customer's name, address, telephone, e-mail, and contact name, along with the date of installation and the number and model of speakers installed in their facility, to the TOA Regional Sales Manger. If un-installation and reinstallation services are provided by the installers, then these speakers can be returned to TOA for new replacement unit(s). Replacement unit(s) will be distributed in equal quantities of the exact or similar model speaker in exchange.
Dealers will have a period of 60 days from shipment of advance replacement unit(s) to return defective merchandise. Failure to return defective products within this time frame will result in invoicing of replacement products, according to TOA.
For more information on how to identify defective products and instructions for return shipment, contact TOA at 800-733-4750, option #1; by e-mail at email@example.com; or contact your regional sales manager.