Get the Job, Part 2
May 17, 2010 12:00 PM, By Don Kreski
Thoughts on the art of writing winning proposals.
What you need to convey
Loether says his primary concern in sending out an RFP is to help his clients get the most for their money. “From my view, value is a balance of six attributes: flexibility, ease of use, performance, first cost, operating cost, and reliability,” he says.
To judge who is likely to provide the best value, he says determining the contractor’s qualifications is the first priority, followed by responsivenessthat is, whether he or she follows the directions carefully; meets the specifications; or suggests, in a helpful way, how he might do something better. “A contractor who can’t or won’t follow the instructions in the RFP is probably not going to follow the specifications on the job site very well either,” Loether says.
How do you show that you’re well-qualified?
Pete Dugas, CEO of Atlanta-based integration and consulting firm TSAV, explains, “I see more value in saying, ‘We’ve done these similar jobs successfully,’ than anything else. That’s definitely a way of showing why we think we can handle this project.
“You should talk about who your people are, what their specific qualifications or certifications consist of, as part of a section about your company.”
Try to quantify as much as you can, Dugas says. Can you put some kind of numbers to your track record, your levels of success, or customer satisfaction?
“You want to address your capacities within the period of time you’ll be working on this project,” he says. “Do you expect to have adequate time, adequate capacity, and why?
“Your company’s values are also very important. If someone is going out and buying something that costs $100,000, they’re going to consider a lot of facets, including the character and integrity of the people they’re buying from.”
For that reason, a client list and reference list may be helpful, but not necessarily your entire client list. Instead, include a list of relevant clients and specific references from people at organizations similar to the one you hope will hire you for this project.
Schwarz says he asks USAV members to build proposals around three key factors: “‘Who we are,’ ‘How we do business,’ and ‘Here’s this project and what specifically we will bring to bear,’” he says.
As part of that approach, he suggests highlighting the methods you will use to complete the project successfully. If you will define control milestones or product and program testing, say so in the document. “Do you have a healthy methodology for building AV systems?” Schwarz asks. If so, describing it in the bid document sets you apart from other integrators and helps make the case that you are worth hiringeven, in many cases, if your bid turns out to be higher than the rest.
The sales section of the proposal is so important that both Schwarz and Dugas say every company should develop standard boilerplates for their proposals and make sure everyone uses them.
Of course, there are pitfalls to using this kind of template. “We want to see a proposal that’s relevant to the project, ” Loether says. “We understand that people use boilerplates, but they should be edited and made pertinent to the job.”
In the end, directness will be appreciated. “We just try to tell people who we are and what we do,” Dugas says. “There’s no sleight of hand in a proposal. You have to be honest and transparent.”
You may well ask, Why go through all this effort if the job will just go to the lowest bidder? “At least six out of 10 are based on price, but not all of them,” Dugas says. “We have definitely been chosen when we were the high bidder. In fact, we’re working on two relatively large projects like that right now.”
The art and the science of proposal writing are important. Mastering them will pay off with more business and more profits.
Don Kreski is the president of Kreski Marketing Consultants, which offers marketing services to the AV industry. You can reach him at www.kreski.com/contact.html.
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